Shipping policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During high-volume periods, promotions, or holidays, processing times may take slightly longer.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times will depend on the shipping method selected at checkout.

Estimated delivery times are provided as a general guideline and are not guaranteed.

3. Shipping Rates

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

Tracking information may take some time to become active after the package has been handed to the carrier.

5. Delivery Delays

While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by circumstances outside our control, including carrier delays, severe weather, natural disasters, holidays, or other unforeseen events.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be reshipped.

7. Lost, Stolen, or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate your package, contact the shipping carrier and our customer support team.

We will review the situation and assist where possible.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and the damaged item.

We will review the issue and determine the appropriate resolution.

9. Shipping Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been processed or shipped.

10. Contact Us

If you have questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more quickly.