Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at helloflashshopus@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at helloflashshopus@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloflashshopus@gmail.com.
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to offer returns and refunds in accordance with the terms below.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all original tags, accessories, and documentation
- Not show signs of damage, wear, or misuse
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items marked as final sale
- Gift cards
- Personalized or customized products
- Items that have been used, damaged, or altered after delivery
- Products that cannot be returned for hygiene or safety reasons, where applicable
3. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing parts or accessories
Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, provide a replacement, exchange, or full refund.
4. Change-of-Mind Returns
For eligible change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise stated.
The original shipping charge is generally non-refundable for change-of-mind returns.
5. How to Request a Return
To start a return, please contact our customer support team with:
- Your order number
- The reason for the return
- Photos, if applicable
Do not send your purchase back before receiving return instructions from us.
6. Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If the item is defective, damaged, incorrect, or was sent to you due to our error, we will review the case and may provide a prepaid return label or reimburse reasonable return shipping costs.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
8. Partial Refunds
A partial refund may be issued if an item is returned with missing parts, damaged packaging, signs of use, or other conditions that reduce its value, where permitted by applicable law.
9. Exchanges
If you would like to exchange an eligible item, please contact us before sending it back. Exchanges are subject to product availability.
10. Late or Missing Refunds
If you have not received your approved refund after the expected processing period, please first check with your bank or payment provider.
If the refund is still missing, contact our customer support team and we will assist you.
11. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
We cannot guarantee cancellation once an order has been processed, shipped, or fulfilled.
If an order cannot be cancelled, you may return the item according to this Return & Refund Policy.
12. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that consumers may have under applicable federal, state, provincial, territorial, or other applicable laws.
If applicable law provides you with additional rights, those rights will continue to apply.
13. Contact Us
For return or refund assistance, please contact us through the contact information provided on our website.
Please include your order number in your message so that we can assist you more quickly.